Refund and Cancellation Policy

1. Introduction and Scope

This Refund and Cancellation Policy (“Policy”) governs all bookings, payments, cancellations, rescheduling and refunds in relation to the services offered by M/s. Yours Day Celebrations (“Company”, “we”, “our” or “us”), including but not limited to private theatre screenings, birthday celebrations, proposal events, anniversary celebrations, surprise events and customized decoration services.

This Policy applies to all Clients who engage with the Company through any mode of communication, including online platforms, phone bookings or in-person interactions.

By making any booking, payment or availing of services from the Company, the customer (“Client”, “you”) acknowledges that they have read, understood and expressly agreed to be bound by the terms of this Policy. This Policy shall form an integral and binding part of the agreement between the Client and the Company.

In the event of any conflict between this Policy and any other communication or understanding, the provisions of this Policy shall prevail unless otherwise expressly agreed in writing by the Company.

2. Booking Confirmation and Advance Payment

All bookings shall be deemed confirmed only upon receipt of the prescribed advance payment as communicated by the Company at the time of booking. The Company reserves the absolute right, at its sole discretion, to accept, reject or place on hold any booking request until such payment is received and verified.

The advance amount paid by the Client shall be treated as a commitment fee for reserving the specified time slot, allocating resources and initiating arrangements required for the event. Accordingly, such advance amount shall be strictly non-refundable except in circumstances expressly provided under this Policy.

The Client acknowledges that upon confirmation of the booking, the Company may commence preparatory activities, including resource allocation, vendor coordination and procurement of materials and therefore cancellation may result in financial and operational losses to the Company.

Any changes requested by the Client after booking confirmation shall be subject to feasibility, availability and may attract additional charges. The Company shall not be obligated to accommodate last-minute changes or modifications.

3. Cancellation by the Client

In the event that the Client wishes to cancel a confirmed booking, such cancellation shall be governed by the following terms and conditions:

• Where cancellation is made more than seven (7) days prior to the scheduled event date, the Company may, at its sole discretion, refund up to fifty percent (50%) of the advance amount paid, after deducting applicable administrative, processing and booking charges.
• Where cancellation is made between three (3) to seven (7) days prior to the scheduled event date, the advance amount shall be substantially forfeited and any refund, if permitted, shall not exceed twenty-five percent (25%) of the advance amount.
• Where cancellation is made less than seventy-two (72) hours prior to the scheduled event date or in the event of a “no-show”, the entire amount paid, including the advance and any balance payment, shall be forfeited and no refund shall be provided under any circumstances.

All cancellation requests must be made through official communication channels of the Company and shall be effective only upon acknowledgment by the Company.

The Company reserves the right to revise or adjust the above refund percentages based on the nature of the services booked, extent of customization, stage of execution and expenses already incurred.

4. Rescheduling of Bookings

The Client may request rescheduling of a confirmed booking, subject to the following conditions:

• Rescheduling requests must be submitted at least forty-eight (48) to seventy-two (72) hours prior to the scheduled event time;
• Rescheduling shall be permitted only once and shall be subject to availability of slots, operational feasibility and approval by the Company;
• Any request made beyond the stipulated time frame or repeated requests for rescheduling may be treated as cancellation and shall attract applicable cancellation charges.

The Company reserves the right to impose additional charges for rescheduling depending on the nature of the request, changes in requirements or additional costs incurred.

The Company shall not be obligated to accommodate rescheduling requests made at the last minute or under circumstances that may disrupt its operations or prior commitments.

5. Refund Eligibility

Refunds shall be considered strictly in limited circumstances and only upon proper verification by the Company. Refund eligibility shall arise only under the following conditions:

• Where the Company cancels the booking due to unforeseen operational, technical or administrative reasons;
• Where the Company is unable to provide the agreed services due to verified technical failure, breakdown of essential equipment or non-availability of critical infrastructure required for execution of the event;
• Where the services delivered are materially deficient, substantially incomplete or significantly different from what was expressly agreed upon at the time of booking.

All refund requests must be submitted within a reasonable time along with relevant supporting details. Such requests shall be subject to review, verification and approval by the Company and the Company’s decision in this regard shall be final and binding.

6. Non-Refundable Circumstances

Refunds shall not be provided under the following circumstances:

• Change of mind, personal reasons or dissatisfaction based on subjective preferences or expectations;
• Failure of the Client or their guests to attend the event at the scheduled time;
• Late arrival resulting in reduced usage of the booked time slot or services;
• Minor variations, aesthetic differences or deviations in decoration, setup or arrangements that do not materially affect the overall service experience;
• Services that have already been rendered, initiated or executed, including customized decorations, event arrangements and preparatory work carried out in advance.

The Client acknowledges that once resources are allocated and execution has commenced, refunds cannot be claimed.

7. Service-Specific Conditions

The Client acknowledges and agrees that the services provided by the Company involve a high degree of customization, advance planning, time-sensitive execution and reliance on third-party vendors or infrastructure.

Customized decorations, themed setups and event-specific arrangements are conceptualized and prepared in advance based on the Client’s requirements and shall not be eligible for refund once execution has commenced or materials have been procured.

Private theatre screenings and related services are subject to technical infrastructure, equipment performance, content availability and operational conditions. Minor technical disruptions or delays which are promptly addressed by the Company shall not constitute grounds for refund or compensation.

8. No-Show and Delay Policy

Clients are required to strictly adhere to the scheduled time slot allotted for their event. Time is a critical component of the services provided and delays may impact operational scheduling.

In the event of delay or failure to arrive:

• The booking shall proceed as per the originally scheduled time slot without any extension or adjustment;
• No refund, compensation or extension shall be granted for any reduction in service duration caused due to late arrival;
• In the case of complete absence (“no-show”), the entire booking amount shall be forfeited without any refund.

The Client acknowledges that time slots are reserved exclusively and cannot be reassigned at short notice.

9. Cancellation by the Company

The Company reserves the right to cancel or discontinue any booking under circumstances including, but not limited to:

• Technical failures, equipment malfunction or infrastructure breakdown;
• Safety concerns, risk to personnel or property or operational constraints;
• Government restrictions, legal compliance requirements or regulatory directives;
• Events beyond the reasonable control of the Company.

In such situations, the Company shall, at its sole discretion, offer one of the following remedies:

• Rescheduling of the event to a mutually convenient date and time; or
• Refund of the amount paid, either in full or proportionately, depending on the stage of service execution.

The Company shall not be liable for any additional losses, costs or damages incurred by the Client due to such cancellation.

10. Force Majeure

The Company shall not be held liable for any delay, interruption or failure in the performance of its obligations arising out of events beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, fires, pandemics, government orders, power outages, technical failures, strikes or any unforeseen circumstances.

In the event of a force majeure situation, the Company shall make reasonable efforts to notify the Client and may, at its discretion, offer rescheduling of the booking or provide a suitable alternative resolution.

However, the Company shall not be liable for any direct, indirect, incidental or consequential damages, losses or inconvenience suffered by the Client as a result of such events.

11. Refund Processing

All refunds approved by the Company shall be processed within a period of five (5) to ten (10) working days from the date of approval of the refund request.

Refunds shall be credited only to the original mode of payment used by the Client at the time of booking, in accordance with applicable payment regulations and policies. The Company shall not entertain requests to transfer refunds to alternative accounts or payment methods, except where required by law.

The Client acknowledges that the actual credit of the refunded amount may be subject to processing timelines and procedures of banks, payment gateways or financial institutions. The Company shall not be held responsible for any delays caused due to such external entities.

12. Payment Gateway Terms

All payments made by the Client shall be processed through secure and authorized third-party payment gateways, including but not limited to Razorpay.

By making a payment, the Client agrees to comply with and be bound by the terms, conditions and privacy policies of such payment gateway providers. The Company shall not be responsible for any issues arising out of payment failures, transaction errors or security breaches attributable to the payment gateway provider.

Refunds, where applicable, shall be processed through the same payment gateway used for the original transaction and the timelines for such refunds shall be governed by the policies and procedures of the respective payment service provider.

13. Limitation of Liability

To the maximum extent permitted under applicable law, the Company’s liability, if any, shall be strictly limited to the amount actually paid by the Client for the specific service or booking giving rise to the claim.

Under no circumstances shall the Company be liable for any indirect, incidental, consequential, special or punitive damages, including but not limited to loss of enjoyment, emotional distress, loss of opportunity or any other non-monetary losses arising out of or in connection with the services provided.

The Client acknowledges that the services are subject to practical limitations and external factors and minor deviations or inconveniences shall not constitute grounds for any claim or compensation.

14. Contact Information

For any queries, clarifications, complaints, cancellation requests or refund-related issues, Clients may contact the Company using the details provided below:

M/s. Yours Day Celebrations
Address: No. 37, Etteeswaran Kovil Street, Mel Ayanambakkam, Chennai – 600095, Tamil Nadu, India.
Email: yoursdaycelebrations@gmail.com
Phone: 8925402922

The Company shall make reasonable efforts to respond to all genuine inquiries and concerns within a reasonable timeframe, in accordance with standard business practices and applicable legal requirements.

15. Policy Modifications

The Company reserves the absolute right, at its sole discretion, to modify, amend, update or revise this Refund and Cancellation Policy at any time without prior notice.

Any such modifications shall become effective immediately upon publication on the Company’s official platform including its website or any other communication channel used by the Company.

The Client’s continued use of the Company’s services after such changes have been published shall be deemed to constitute acceptance of the revised Policy. Clients are advised to periodically review this Policy to remain informed about the applicable terms and conditions.

By proceeding with the booking, the Client confirms acceptance of this Refund and Cancellation Policy.